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Campus Manager

 

Cross Campus is SoCal’s most dynamic network of coworking and event spaces. We create vibrant, inspiring spaces for startups, freelancers, and digital nomads to achieve peak productivity and meaningful collaboration.

Our members become part of a thriving community, and find themselves with access to some of the most interesting people and events in the US. Recent Cross Campus events have featured Elon Musk, Mayor Garcetti, and President Obama.

Come help us redefine the workplace!

We’re looking for an expert in hospitality management, ready to lead the team responsible for delivering the Cross Campus experience at one of our Los Angeles area locations.

As Campus Manager, you’ll report directly to our Head of Operations. Your challenge is to build the tight-knit community and inspiring atmosphere that defines Cross Campus. Together with your team, you’ll tour and close new members, facilitate “creative collisions” between members, develop member programming (happy hours, sessions with business advisors, etc), and ensure efficient campus operations – from member services to maintenance.

Individually, you will play a critical role in identifying opportunities to improve processes, and will have the opportunity to spearhead the roll-out of new ops initiatives. This is a role with significant growth potential.

The ideal candidate is an extrovert with managerial experience in hospitality and/or customer-facing roles. Are you the leader we’re looking for? Let us know!

 

ROLE DESCRIPTION

Leader & Problem-solver
—You are the “Captain” of the campus: you manage the location team and are responsible for Campus performance across a variety of performance metrics
—Report to the Head of Operations, and assist with testing and roll-out of new processes
—Broad mandate to find solutions to customer concerns and create Cross Campus advocates
—Measure and track KPIs
—Manage or work closely with Cross Campus facilities team to ensure that location environment and inventory stays consistent with the “Cross Campus experience”

Community-builder
—Build relationships with community members: make introductions and facilitate “creative collisions”
—Give tours to prospective members and manage a sales funnel
—Create engaging events, “lunch ‘n’ learns”, and happy hours exclusively for Cross Campus members
—Run orientation sessions for new members
—Work with the events team to set-up (and often attend) our award-winning events

Member Concierge
—Educate members about campus resources and encourage use of resources
—Assist members with any issues related to their membership experience, including billing, onboarding and offboarding, general questions about campus policies and events, etc

 

REQUIREMENTS

—University degree
—2-5 years of experience managing direct reports in hospitality or other customer-facing role
—Experience managing a budget (inventory and purchasing experience a plus)
—Demonstrable success working in a fast-paced, customer service-oriented role
—Personal warmth, enthusiasm, and a service-oriented personality: helping people brings you fulfillment
—Proficiency with Google Apps (Docs, Sheets, Calendar, Gmail), Microsoft Office suite and other major cloud-based applications
—Strong proficiency with Microsoft Excel and comfort with basic business analytics

 

COMPENSATION AND BENEFITS

—Competitive annual salary, based on experience and background
—Full-time position with health benefits
—Equity-track position

 

 

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