About Cross Campus
Cross Campus partners with building owners to redesign the modern office experience in the image of a boutique hotel, making it more socially active, inspiring, and amenity driven. A globally recognized brand and among the top “coworking” portfolios on the West Coast by footprint, we deliver workspace and event hosting solutions to over 2,500 members ranging from startups and SME’s to Fortune 50 companies.
We are an investor backed, pre Series B company with a world class team that is growing as we scale our brand and capabilities in the market.
The Senior Campus Manager is the cornerstone of a Cross Campus facility, ensuring the quality of the experience for members, driving membership and business development, and overseeing location staff and KPI’s.
Role Description
Community Management & Events
- Leverage the internal event production team to produce enticing member events that incorporate elements of business content, food & beverage, fitness, and music
- Ensure that events are executed to a high level of quality and do not interfere with the day to day member experience
- Foster connections between our members, service partners, and the broader local business community
- Identify members, and local business experts, who can provide valuable services to the membership community
- Resolve member issues – particularly sensitive or complex ones – to ensure a cohesive community and member satisfaction
- Design and implement rules & guidelines to ensure member satisfaction
Membership & Business Development
- Manage to 100% occupancy by achieving sales goals and managing churn
- Lead tours and generate proposals for larger or more strategic prospects, leveraging Associate Campus Managers for sales support
- Drive use of member services, including event venue and room booking
- Pro-actively gather intel on members’ business objectives to uncover expansion, partnership, and referral opportunities
- Identify opportunities to leverage event speakers and member guests in ways that enhance the member offering
- Review and prepare monthly and quarterly reports outlining membership and revenue KPI’s
Building & Facility Management
- Ensure smooth building operations and act as a bridge between internal real estate team and building ownership
- Ensure that the design and brand vision of the facility is maintained on a day to day level, for example furniture placement and lighting / music levels
- Approve repair and maintenance tickets generated by facility staff
- Ensure that facility operating expense are managed to budget and approve non-ordinary purchases
- Know and be able to implement fire, safety and emergency plans
People Development
- Weekly one-on-one meetings with location staff to ensure KPI’s are met
- Ensure that professional development happens throughout the team and oversee performance review process
- Ensure that team is up to date on process changes, product changes and brand messaging
Experience and Qualifications
- College graduate with a four year degree
- Project management and business operations experience required
- Customer service and/or hospitality background highly desirable
- Must have strong verbal and written communication skills
- Must have a high level of emotional intelligence and demonstrate success managing a team of at least four people
- Sales experience is a plus
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Compensation and Benefits
- Full-time position with health benefits.
- Competitive annual salary, based on experience and background
- Stock options to vest over time
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